JPMorgan Chase Executive Briefing Center Manager in San Francisco, California
The JPMorgan Chase Consumer Banking Experience Design team is responsible for creating a simple, capable, cohesive, human + personal digital banking experience for our over 70 million customers. We work across every possible channel; from our rich web application to our mobile application to eATMs to a range of virtual assistant experiences. Experience design partners closely with developers, user researchers, design planners + content editors to create and realize visions for digital banking products and experiences. Chase has established itself as a digital leader amongst large financial institutions. We want every touch point of Chase whether digital, in branch or indeed visiting a briefing center to feel tailored, flawless and customer centric
You should have experience implementing successful briefing programs partnering with sales and/or executive teams, and be comfortable working to a deadline on multifaceted projects with many moving parts.
This role will constantly strive for excellence in the briefing environment and identifying how to improve process and measure the effect of such improvements.
The ability to troubleshoot and resolve AV, mobile or PC issues will be highly valued as this person will be expected to ensure the seamless operation of the center for guests and executives alike, providing a world class environment for briefings and presentations.
The briefing center will be a highly tuned representation of the JP Morgan Chase brand and as such this role will be expected to behave as a brand ambassador, interfacing with the appropriate marketing resources to ensure brand fidelity.
The role will be based in our West Coast facility in SF/Bay Area but you may also be required to contribute (in person or otherwise) to the build and development of subsequent centers in the U.S. You should also be capable of creating reports, presentations and related materials to the center and regularly help with research and documentation or presentations for the management and the wider team.
Excellent project management, communications and organizational skills
Superior interpersonal and relationship skills and experience interfacing with C-level executives.
Develop and present executive briefings to a very high standard, as well as event planning for key strategic events (high profile customers, government and key partners)
Capable of becoming a key contributor to the ongoing development of our Executive Briefing Centers
Manage vendors and other stakeholders to ensure flawless management of the experience center, meetings and events. Ensure all events are completed within budget.
Create reports and documentation supporting the briefing center including visit follow up and the wider digital team as required.
Work extensively with SMEs (subject matter experts) to bring technologies and products from Beta to demo and be prepared to learn the subject to the extent of delivering a demo and answering basic questions.
May require some domestic travel
Bachelor's degree. MBA or equivalent work experience
5+ years experience in technology centric and/or customer facing roles
Previous demonstrable experience developing and operating Executive Briefing Centers or equivalent preferred
Background in marketing, communications, and/or story curation or technical support with customer facing responsibilities
Excellent computer skills including MS Word, Powerpoint (or Keynote) and Excel with skill in producing spreadsheets and reports
Highly competent in handling ambiguity and conflict resolution associated with working in a fast paced and changing environment
Demonstrated excellent analytical, problem resolution and decision-making skills
Significant proficiency in understanding, operating, and to some degree troubleshooting an array of technologies that will be found within the briefing centers – including but not limited to, PC/Mac/Linux operating systems and software plus basic AV equipment used for projection, sound etc.
A “no obstacle too great” mindset
Unprecedented attention to all matter of details – while maintaining a sense of humor
Boundless curiosity and passion for what’s possible
JPMorgan Chase is an equal opportunity and affirmative action employer Disability/Veteran.