Responsibilities

• Reviews root cause analysis and resolution of problems

  Responsibilities

• Participates in the development and deployment of preventive maintenance procedures

• Contributes to Service Delivery deliverables that meet the agreed quality standards of documentation and reporting

• Participates in Disaster Recovery Testing

• Participates with the product engineering and delivery & integration teams via Retrospectives/Post implementation Reviews to ensure quality standards are adhered to during development and implementation

• Contributes to continuous service improvement by maintaining best practices and knowledge repositories

• Contributes to the status of incidents, preventive solutions and resolutions to the Service Delivery Manager/Director

• Participates in discussions between the Business Unit CIO and infrastructure teams

Qualifications

• Up to 2 years of work experience in a production/service/ operations support

Qualifications

• Up to 2 years of work experience in a production/service/ operations support environment or within a product engineering organization as an Analyst

• Hands on experience with coding in Java, HTML5, JavaScript, Unix Shell Script

• Hands on experience with any server and application performance monitoring tools (Ex – CA Wily, Dynatrace, AppDynamics or any other open source tools)

• Basic knowledge of ITIL Service Operations processes

• Basic knowledge of distributed (multi-tiered) systems, algorithms and relational databases

• Bachelor’s Degree in computer science, computer engineering or related field or equivalent associate degree.

• Strong communication skills both verbal and written

• Able to understand Agile practices

Job Technology

Title: Service Delivery Analyst III

Location: CA-Sacramento

Requisition ID: 18005482